Our Shipping Policy

New Living Australia is committed to providing quality online shopping Australia and prompt delivery of products to our customers.

Free Shipping PolicyOur Free Shipping Policy

New Living Australia currently offers a free shipping policy which includes standard delivery for orders totalling $120 or over (Regular/Parcel Post only). See full details below for online shopping Australia.

Shipping – General Conditions

All of our shipping is currently conducted via Australia Post. As such all product shipment, once dispatched by New Living Australia, will be subject to the applicable Australia Post terms and conditions.

Any special shipping requirements must be listed/stated at the time of placing your order. New Living Australia does not accept responsibility for delays or losses caused by non-provision of necessary shipping or delivery information.

 

Necessary Shipping Information Includes:

        • Postal Address
        • Required Shipping method (Standard or Express)
        • Special Conditions (drop off points/instructions, hours of delivery, etc…)

Upon arrival of your package, please note any damage to the box/package as well as any damage to the item itself. If you feel that the damage to an item or a box/package is too severe please refuse the package. See our returns policy for further information.

Australian Delivery options

New Living Australia uses Australia Post – Regular/Parcel Post or Express Post for shipping within Australia (Domestic Shipping).  All deliveries are in accordance with the applicable Australia Post delivery schedules. Refer to the applicable Australia Post Terms and Conditions. New Living Australia will advise when your item has been posted with Australia Post. Once notified of dispatch you will be able track your delivery via the Australia Post system (New Living Australia will provide information on our dispatch notification as to how customers can track their purchase).

Regular/Parcel Post – Delivery Times

As per Australia Post guidelines, normally within 5 working days from dispatch to Australian metro areas, 6-7 working days to country areas and 10 working days to rural areas. Times may vary in some locations –  Refer to the applicable Australia Post Terms and Conditions.

New Living Australia currently offers free standard delivery for any order totalling $120 or over (Regular/Parcel Post only).

Express Post (Parcel) – Delivery Times

As per the applicable Australia Post guidelines, normally 2 to 4 working days for orders before midday (AEST). Exclusions apply. Times may vary in some locations – Refer to the applicable Australia Post Terms and Conditions.

International Delivery options

New Living Australia uses Australia Post – International Standard, International Express, International Economy Air (Parcels under 2kg), and International Economy Sea (Parcels over 2kg) (where applicable) for shipping outside of Australia (International Shipping).  All deliveries are in accordance with Australia Post International delivery schedules. Refer to the applicable Australia Post Terms and Conditions. New Living Australia will advise when your item has been posted with Australia Post. Once notified of dispatch you will be able track your delivery via the Australia Post system (New Living Australia will provide information on our dispatch notification as to how customers can track their purchase).

Delivery Charges (Location and Shipment Method Dependant)

As per shipping costs are quoted during the checkout process.

Christmas Cut Off Dates

Domestic Delivery (as received by New Living Australia): By the 16th of December.

International deliveries (as received by New Living Australia): Dependent on shipping method.

        • International Standard: 8-10 business days prior to December 25th (not including).
        • International Express: 5-7 business days prior to December 25th (not including).
        • International Economy Air (Parcels under 2kg): 10-12 business days prior to December 25th (not including).
        • International Economy Sea (Parcels over 2kg): 2-3 months prior to December 25th

TIP: Too late for the post? Our online Gift Voucher or Christmas Voucher is the perfect instant gift. It lets the recipient spend the value of the voucher at New Living Australia any time and lasts for 12 months.

CONTACT DETAILS

If you have any queries regarding shopping with newlivingaustralia.com.au, please email us at: info@newlivingaustralia.com.au